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About Us

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So what is the mystery in Mystery Shopping? There is no mystery at all, as you the client, customize the shop to meet your needs. You provide us information on your buyer profile and a list of objectives for the shopping experience. We do the rest.

The point is that you don't always know what motivates your sales team or how effective they are unless you can observe them unnoticed. Many times sales people just don't realize how they appear to prospective buyers until they see and hear themselves on tape. The best way to critique their performance is to hire Service Review, Inc. Our professional video shop can highlight the positives and provide visual examples of excellence. Most importantly it can identify weaknesses, which will allow you to focus your training in these specific areas. By providing a facelift for your sales staff that applies directly on an individual basis, performance standards can be defined and goals set to get the best sales performance that can be measured in increased sales.

Service Review, Inc. specializes in the housing industry. Combined with my partner, we have over twenty years of new home sales experience. Our shoppers are trained to present themselves as viable customers, at the same time allowing the sales representative to control the sales process. With our advanced technology, and our experienced shoppers, we guarantee you will receive realistic on-camera experiences of your sales representatives.

In today's competitive business environment, video shopping your sales team is a necessity. We offer competitive pricing and can customize a program that will meet the size and needs of your company. We guarantee our work and are only interested in your complete satisfaction with our services.